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EVE Online: Incursion 1.6 Issues Thread

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Author	Thread Statistics \| Show CCP posts - 31 post(s)
Sol epoch	Posted - 2011.06.01 00:18:00 - [1] After the patch I don't even get to the login screen as it says eve.exe has encountered a problem and needs to close! Reinstalled the client and all ok but after patching same issue. Repair does not solve the issue either.
Sol epoch	Posted - 2011.06.01 00:36:00 - [2] Originally by: CCP Fallout Originally by: Sol epoch Edited by: Sol epoch on 01/06/2011 00:27:22 After the patch I don't even get to the login screen as it says eve.exe has encountered a problem and needs to close! Reinstalled the client and all ok but after patching same issue. Repair does not solve the issue either.I have filed a petition as reinstalling a fresh client all day does not a happy person make!, Maybe I should just give up Eve as I ain't paying for something that doesn't work. the listed file(s) should be removed or deleted from the \bin folder, then rerun the repair tool, as indicated in the first post. If that works, please close your petition; if that doesn't work, you can update your petition with these additional steps that you took. Followed the instruction above and same issue.
Sol epoch	Posted - 2011.06.01 00:43:00 - [3] Originally by: Kon Deus Wonder if there is a thread on # of subscriptions cancelled? I would be embarassed to even continue with the client. So much broke! wouldn't you just revert and deploy it another time? Do think I am done to the extent of my current game time. There are NO excuses. CCP makes tons of $$ for Q/A and testing to deploy crap on its customer base. Sucks for the DEVs to even have to play it off as a MINOR issue and we will fix it later... I am also considering if it is worth carrying on.
Sol epoch	Posted - 2011.06.01 08:26:00 - [4] Had areply to my petition regarding "Eve.exe failing to load and the best bit is the highlightrd part, So to let you know All I did was install the patch. Could you please run the game with the following attributes Go to the directory where EVE is installed and create a shortcut for the EVE process ( eve.exe ) when the shortcut has been created right click on "eve.exe - shortcut" and select properties. In the shortcut tab under Target add /minidump behind the target line so it'll look something similar to this "C:\Program Files (x86)\CCP\EVE\eve.exe" /minidump Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Using the logserver (to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe) 1. Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" -> "New Workspace" 4. Start Eve using the shortcut you created 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again. Finding the crashdump 1. Press Windows Key + R and paste the following line into the Run window. %USERPROFILE%\Local Settings\Application Data\CCP\EVE\ if you use Windows XP %LOCALAPPDATA%\CCP\EVE\ if you use Windows Vista. 2. Find the .dmp file with the most recent time stamp. Files called #error*.txt are useless. 1. Also run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up. 2. Click the "Save All Information" button that's located in its lower right corner. Could also you please run a pingplotter test to test your connection to the server. 1) Download the program from http://www.pingplotter.com/downloads/pngplt_std.exe and run the installer once you've downloaded it. 2) Once the program has been installed, run the program 3) When the program has started, in the top left corner you can find a field called 'Address to trace', in this field type: 87.237.38.200 4) At the bottom left corner change the # of time to trace to Unlimited, and the Trace Interval to 2.5 seconds. 5) Click on the 'Trace' button at the bottom left corner. 6) Now run the EVE client and login. Play normally for an hour even if you are disconnected from EVE. Simply log in again and continue. 7) If you lose connection note down the time you lost connection (please note down both your local time and the EVE Time). 8) Now save the pingplotter files by going to the menu File -> Save sample set... 9) Once the file has been saved, please send it to us by either attaching the file in your e-mail response to this petition or by uploading the file by login into http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx and locating this petition from there. Then compress all files and attach the compressed file to either this e-mail or by using the attachment box by logging in to "My Petitions" on our homepage ( http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx ) and opening the petition there. An attachment box is presented after opening the petition. When we have this information we will hopefully be able to determine the cause of this issue.
Sol epoch	Posted - 2011.06.01 09:16:00 - [5] You guys are lucky to at least login, After 5 downloads of a clean client I still cannot get to the login screen when the patch is applied! but can without the patch. CCP you have until the end of today then my account will be closed.
Sol epoch	Posted - 2011.06.01 09:25:00 - [6] Have to say they have royally screwed up what is a good game. The lack of information for the paying public shows a great lack of concern and very poor customer service.
Sol epoch	Posted - 2011.06.01 09:45:00 - [7] Originally by: Musophil Edited by: Musophil on 01/06/2011 09:37:31 Originally by: Sol epoch Have to say they have royally screwed up what is a good game. The lack of information for the paying public shows a great lack of concern and very poor customer service. What a load of tripe. They've made improvements to the way it works that will have a lasting positive effect on gameplay that happen to have kicked up a few minor bugs. "Royally screwed up", "great lack of concern", "poor customer service"? Give your head a shake and stop acting like a spoiled brat! They'll get to your problems just like they'll get to all the rest of them. Your lasting positive effect to gameplay would be cool if we could log in! Spoilt Brat lol! Nope just a paying customer.
Sol epoch	Posted - 2011.06.01 09:59:00 - [8] Originally by: Sator Nyatt Originally by: Sator Nyatt Second major patch in a row that has failed to deploy on my Win7 machine. Downloading over a gig for this patch isn't cool! (550 Mb Patch + 670mb in files to repair??) I hope this won't be the second major patch in a row that I've had to reinstall the whole fricking game from scratch! I'm only getting 150k/s here in Australia! PS how did you manage to break PI AGAIN? Don't you guys learn from previous deployments and test these things? Second repair attempt (now wants to DL 590 mb), and a fix is supposed to be to delete the files out of the bin? All these files....? There's 93 files on the list. Has anyone else got past this point in the reapir? Is there any point continuing? I wouldn't bother as it is elongated downtime again and a patch to fix the patch might work so I doubt you will get any further responce from CCP until after the extended downtime.
Sol epoch	Posted - 2011.06.01 11:37:00 - [9] Originally by: Howard Saint I cant log in just me or? Nope many of us are in the same boat.
Sol epoch	Posted - 2011.06.01 11:47:00 - [10] Originally by: NoobPwn Edited by: NoobPwn on 01/06/2011 11:42:43 What's the plan on reimburishment? It's been a nine hour downtime for the patch and till now I'm still docked since things are broken. Lucky you can login I can't since the patch was deployed.

Sol epoch	Posted - 2011.06.01 11:55:00 - [11] Originally by: Utharas Originally by: Dante Honorgaurd why isn't the server accepting connections? or is it just me? Nope, i can't log in either, I don't remember reading its an extended maintence... just 30min down. Its now about 1 hour ago since server is down. Down until 16:00 apparently. I have reinstalled the client and run repair and same issue allthough client gets to login screen but after patch dies.
Sol epoch	Posted - 2011.06.01 12:11:00 - [12] Well CCP can I please have an answer to my petition and an indication when I can get a working version of EVE as I have not been able to login since the patch was deployed yesterday!
Sol epoch	Posted - 2011.06.01 20:56:00 - [13] Originally by: Dilligafmofo Originally by: Sol epoch You guys are lucky to at least login, After 5 downloads of a clean client I still cannot get to the login screen when the patch is applied! but can without the patch. CCP you have until the end of today then my account will be closed. Bwhahahaha, looks like ccp's **** head filter works then They allowed you in here so yeah your right lol.

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